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 I forgot Hotelprodukter.dk webshop account password, what should I do?

 Everything will be OK! To remind you of your password for your account, enter the page and click on the "Login" button and there the "Forgot your password" line. Enter then your e-mail address, which you used to register with our webshop and click the "Send" button. Our system automatically sends you an e-mail further instructions to reset your password.

 How can I change my address, password or etc. ?

 Log in and there you will see page "My Account". There you can edit all the necessary information.

How secure are my account details, when I am a registered user?

We guarantee the confidentiality of your personal data and do not pass them on to third parties. Our service meets the high safety requirements, and complies with the Estonian banks and developed laws.

Cookie policy

What is a cookie?

Cookies are small text files that are stored on your device when you visit the website.

Why do we use cookies?

We use cookies to provide you a better user experience on our website; for instance, cookies allow us to remember your past visits, as well as choices you have made on the website.

By using the website, you agree that we can use cookies:
- to collect data about usage habits and for statistical purposes;
- to provide better customer service (online chat);
- to remember user preferences and settings;
- to send you offers and marketing messages that are best suited for your needs;
- to collect information required to improve our website;
- to log in, to personalise the page, and fill in forms;
- to provide content (Youtube, Google maps).

What type of cookies do we use?

Session cookies
Session cookies or temporary cookies are used every time when you visit our website, and they are deleted when you shut down your web browser. Temporary cookies are used for instance to remember the language you have selected for the website or the content of your shopping cart.

Permanent cookies
Permanent cookies stay in the user's device after you have closed the website. Permanent cookies have different periods of expiry, and some of them are stored in the user’s device for days, months or even years. Permanent cookies are used, for instance, to remember user preferences and store user names and passwords so that users do not need to log in every time they visit the site.

Third party cookies:
In order to provide high-quality content, gather statistical data. You can review the privacy policy and the terms and conditions of third-party cookies on the website of the respective party.

How do I limit the use of cookies and delete cookies?
Users can delete cookies stored in their equipment and can prevent storing cookies in their devices. To do this the user needs to change the privacy settings of their web browser. More detailed information is available in the instructions section of the browser. NB! If you block cookies we cannot guarantee proper functioning of the website.

Privacy Policy

Hotellitarbed OÜ webshop use give a clear and informed consent Hotellitarbed OÜ in the processing of their personal data, under the conditions provided here.

Hotellitarbed OÜ received from some personal data in the client register and used for service and product offerings. You give consent to receive promotional offers to placing an order mail address entered when you checked checkmark in the corresponding window, according to the consent of order on the page.

Your personal information that is necessary for the delivery of goods, shall be forwarded to the courier company providing only the extent strictly necessary.

Personal data protection is guaranteed by all the security measures required by law. Hotellitarbed OÜ undertakes not to transmit personal data to third parties or use personal data contrary to the law.

Personal data processor is Hotellitarbed OÜ. (reg.no. 10782570) Leiva 3, Tallinn, Estonia.

Hotellitarbed has assumed the obligation to protect the privacy of their customers and users. Therefore, we have prepared these Privacy Policy principles, which govern the collection, use, disclosure, transmission and storage of customer data. Our operations on the Internet comply with all relevant practices, as well as respective EU legislation and laws of the Republic of Estonia.

Collection and use of personal data

Personal data means any data that can be directly or indirectly associated with you as an individual, which are collected and processed by Hotellitarbed in order to fulfil contracts concluded with natural persons, to contact them, and perform obligations pursuant to law.  

Personal data of loyal customers can be collected in any of the following ways:

• when you provide us your contact information (incl. your name, postal address, telephone number, e-mail address, the preferred method of communication) on our website or otherwise (e.g. in our stores);
• when you use our website, data are collected through your account or through cookies;
• when you make a purchase or place an order in our store or e-shop and store your personal contact information or purchasing preferences (in certain sections of the website Hotellitarbed may ask you to voluntarily provide your personal data and personal information. Such personal data may include your name, address, postal code, e-mail address, telephone number, and other data).

Collection of other data

We also collect non-personal data, i.e. data that cannot be directly linked to a particular individual (language preference, location).
We may also collect data of general nature about how our customers interact with our e-shop and the website. These data are combined and used to provide customers information that is more useful for them, and to learn about which parts of the website, products, and services attract the most interest. In this Privacy Policy such combined data are regarded as non-personalised data.

Use and storage of collected personal data

We can use any personal data we have collected to display for customers Hotellitarbed product news, campaigns and upcoming events. Customers who wish to opt out from our newsletter mailing list, or do not wish to get information about products that might interest them, may unsubscribe from the mailing lists at any time. 

We also use personal data that we collect to deliver goods, and to fulfil obligations that we may have assumed towards the customer.   

By agreeing with the terms and conditions of the Privacy Policy the customer gives Hotellitarbed their consent for automated processing of their data. You may revoke your consent at any time on our website, or by sending us a request in a format reproducible in writing. Such requests and consents do not have retroactive effect.  

To ensure better customer service, Hotellitarbed may disclose information about individual users to a third party who provides services to Hotellitarbed and is contractually bound to keeping any shared information confidential. Such a third party may be, for instance, our partner whose duty is to deliver goods sold in our webshop, or provide hire-purchase services our book-keeping software provider.

Hotellitarbed stores all personal data of a client until the loyal customer contract terminates. Data that Hotellitarbed must store pursuant to law (e.g. accounting data) are stored by Hotellitarbed in accordance with the provisions of law. 

Alterations to personal data

Customers can see, alter, and supplement their personal data, collected for the purpose of identification and communication with them, on our website in the “My account” section.
Should the change involve your e-mail address (your Hotellitarbed e-shop user name), you are kindly asked to notify us thereof, because customers cannot change their e-mail address themselves.

Security of personal data

Hotellitarbed takes all precautions (incl. administrative, technical, and physical measures) to protect customers’ personal data. Only authorised persons have access to personal data for making alterations and processing the same. 
If you suspect that your personal data are treated contrary to what is described in this Privacy Policy, or if there is any risk that your data have leaked to unauthorised parties, please notify us immediately. This is the only way that allows us to minimise any potential damages.  
Customers have the right to demand termination of the processing of their data, ask about how their data are used, request that their data be transmitted in a commonly used format either to themselves or to a third party. In order to avoid misuse of customer data and rights, such requests may only be submitted in a format that makes it possible to identify the person submitting that request (signed digitally or personally at the company’s office). We have the right to respond to such requests within 30 days. 
We regard a request to terminate processing of data as a request to terminate the loyal customer contract. 

Security

Any personal data that you provide while visiting and shopping in Hotellitarbed e-shop are considered confidential information.
The use of encrypted data transmission channel with banks guarantees that personal data and bank particulars of buyers are protected.

 Terms and conditions of, and amendments to Privacy Policy

By starting to use our website or completing the loyal customer application you confirm that you have read these principles, terms and conditions, and agree with them. We reserve the right to amend the general terms and conditions of this Privacy Policy, if necessary, by notifying all loyal customers thereof, but we make our best effort to ensure that our Privacy Policy is kept updated and available for you on our website.
The controller in charge of processing customers’ personal data is Hotellitarbed OÜ. If you have any questions or concerns about the privacy policy or data processing, you are kindly asked to contact us with email support@hotellitarbed.ee or by phone + 372 6 711 929

You may always contact the Data Protection Inspectorate or a court to protect your personal data. The Data Protection Inspectorate is a national authority that may also be contacted for advice or assistance in matters concerning protection of personal data. 

HOTELLITARBED OÜ CUSTOMER SERVICE:

Tel: +372 6 313 144
Mon-Fri 09:00-17:00
E-mail: webshop@hotellitarbed.ee


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